AcmeExperience Marketing Private Limited (“ACME”) provides customised event management, experiential marketing and related professional services to corporate and institutional clients. Payments received through our online payment facility are generally against approved estimates, invoices, advances, project commitments or other commercially agreed amounts.

1. Cancellation of Services

Cancellation, postponement or modification of an event or project shall be governed by the terms agreed between ACME and the client under the applicable proposal, estimate, contract, work order, purchase order or other written communication. As ACME may incur or commit costs towards venues, artists, fabrication, production, technical services, licences, travel, logistics, manpower and other third-party services in advance, amounts already incurred or contractually committed may not be refundable.

2. Refunds

Where a refund becomes payable in accordance with the applicable contractual or commercial terms, ACME will process the approved refund through the original payment method wherever reasonably possible. Refund processing is subject to payment gateway, card network and banking procedures and timelines.

3. Duplicate or Excess Payments

In the event of a verified duplicate payment or payment in excess of the amount due, ACME will refund the excess amount or adjust it against another amount payable by the client, as mutually agreed.

4. Event Cancellation or Postponement

Where an event is cancelled, postponed, rescheduled or its scope is reduced, the financial settlement will be determined based on:

  • Services already performed by ACME;
  • Third-party costs already incurred;
  • Non-cancellable or committed vendor, venue, artist or other costs;
  • Applicable cancellation charges; and
  • The contractual terms agreed with the client.

Any balance amount determined as refundable after such reconciliation will be processed accordingly.

5. Refund Requests

Any request relating to a payment, cancellation or refund should be communicated to ACME through the contact details below, quoting the relevant invoice/reference number and payment transaction details.

AcmeExperience Marketing Private Limited

#5, 3rd Floor, Acme Corporate Tower
CMH Road, Indiranagar
Bangalore – 560038, Karnataka, India
Email: info@acmeexperience.com
Website: www.acmeexperience.com